From the CRUSOE TREASURE store, we will accept product returns within the first 5 days, from the date of receipt of the goods by the customer and provided that the conditions required by Law 47/2002, regulating the management of trade , are met.
Returns will only be accepted in writing previously authorized by the CRUSOE TREASURE Store. To request this authorization, the customer will contact us beforehand and once authorized, the delivery address of the goods and the conditions of acceptance of the return will be indicated. The merchandise must be returned in its original packaging, in perfect condition and protected so that it is not received with seals or adhesive transport tapes.
Once the merchandise has been received and verified that it is in perfect condition, the amount will be refunded. CRUSOE TREASURE Store reserves the right to pay a lower amount in the event that the equipment does not arrive in perfect condition. The transport costs caused by the return will be the responsibility of the customer. The transport costs of the first delivery already made will be deducted from the total amount of the return.
Products damaged by transport
In order to process a claim for damage during transport, you must inform the transport agency within a maximum of 24 hours or by phone +34 94 401 50 40 or if the outer packaging is loose. proves to be damaged at the time of delivery, indicate this on the delivery slip which is signed upon receipt of the order.
Once the complaint has been made, Tienda CRUSOE TREASURE takes care of the removal of the defective product and once received, a product in perfect condition is sent free of charge to the customer.
BODEGA CRUSOE TREASURE S.L.
+34 944 015040 and +34 688 63 47 98
Headquarters Uribitarte 6.2º Bilbao 48001. Biscay.
The mission of BODEGA CRUSOE TREASURE is to produce innovative wines, single varietals and high quality coupages in limited editions. From extraordinary estates, our wines end their process of underwater treasure in our pioneer cellar of artificial reefs. to regenerate the seabed.